Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1-3 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.

You'll receive a confirmation email once your order ships, including tracking information.

Delivery Times

Most orders arrive within 4-7 business days after processing.

Total time from order to delivery is typically 5-10 business days.

Delivery estimates are not guaranteed. Carrier delays, weather, customs, and peak seasons can extend transit times beyond our control.

Shipping Rates

Free standard shipping on all orders. No minimums, no surprises at checkout.

Where We Ship

We currently ship within the United States only.

We cannot deliver to PO Boxes. Please provide a complete physical street address at checkout. Orders with PO Box addresses may be delayed or cancelled.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Tracking information may take 24-48 hours to become active.

If your tracking hasn't updated in over 7 business days, contact us at contact@prepwell.store and we'll look into it.

Lost or Delayed Packages

If your order hasn't arrived within 15 business days of shipping, contact us at contact@prepwell.store. We'll work with the carrier to locate it or arrange a replacement.

For packages marked delivered but not received, please check with neighbors and your local carrier first, then reach out to us.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not able to redirect packages once they've shipped, and orders returned due to an incorrect address may be subject to reshipping costs.

Damaged Items

If your item arrives damaged, email us at contact@prepwell.store within 7 days with photos and we'll make it right.

Questions

Email us at contact@prepwell.store and we'll respond within 1-2 business days.